Help Center

Connect one channel, verify health, then create your first reply or automation.

Overview of channel sections and how connection health works.

Manage Facebook Pages used with messaging — not a standalone chat channel.

Connect a Facebook Page for Messenger messaging and automation.

Connect an eligible Instagram professional account for direct messages.

Business account connection with text messaging and keyword replies.

Create a bot with BotFather, paste the token in Chatly HQ, then test the connection.

Connect a TikTok account when the workspace flow is available. Messaging automation is not available.

Understand Draft, Active, Paused, and Deleted — and where to review runs.

Create, schedule, pause, archive, and restore keyword replies safely.

Use Message Builder with channel-aware text, media, and buttons.

Read run statuses and respond to common failure reasons safely.

Review profile, security, notifications, and workspace preferences.

Review your plan, usage, and invoices without changing billing behavior.

Safe steps for reconnect, permissions, and health checks.

Reach Chatly HQ support when Help articles are not enough.