Understanding automation activity

Statuses you may see

• completed — the run finished successfully.
• failed — the run stopped with an error; read the message shown in Activity.
• skipped — the run did not send (for example outside schedule or inactive automation).
• retrying — Chatly HQ is trying again after a temporary issue.
• running — the run is still in progress.

Privacy

Activity shows operational status useful for troubleshooting. It does not expose raw provider secrets, stack traces, or credentials.

Common situations

• Invalid or expired connection — reconnect the channel, then retry.
• Permission issue — complete reconnect and approve required access.
• Webhook issue — reconnect and confirm health on the channel page.
• Provider unavailable — wait and retry later.
• Unsupported message type — edit the message to match channel capabilities.
• Schedule outside window — wait for the window or adjust the schedule.
• Paused or deleted automation — restore or activate before expecting sends.
• Invalid message content — fix the content in Message Builder and publish again.