Back to Help CenterWhatsApp
Business account connection with text messaging and keyword replies.
Open in dashboardWhat is available today
- Connect an eligible WhatsApp Business account using the in-product flow.
- Send text messages.
- Create keyword replies.
- Receive inbound events when the connection is healthy.
What is not available
Templates, lists, buttons, media automation, and flow automation are not available for WhatsApp in the current product. Design replies around text and keyword replies only.
Before you connect
- You need an eligible business account or number for the provider flow.
- Complete setup only inside Chatly HQ — do not enter verification codes or passwords in unofficial forms.
- Provider messaging windows and policies can affect when outbound messages succeed.
Steps and health
- Open Channels → WhatsApp.
- Follow the connect flow shown in the product.
- Confirm connection status on the WhatsApp page.
- Use Reconnect if status shows Needs reconnect or a permission issue.