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Troubleshooting connections
Safe steps for reconnect, permissions, and health checks.
Open in dashboardStart here
- Open the channel page and read the status label.
- Use Reconnect when the product asks for refreshed access.
- Confirm you selected the correct Page or account for this workspace.
- Check Activity if an automation failed after a healthy connect.
Do not share secrets
Never send passwords, bot tokens, verification codes, or private access keys to anyone claiming to help. Contact support only through support@chatlyhq.com and describe the status text you see — not secrets.
Channel-specific guides
- Messenger and Instagram — complete OAuth again if permissions are missing.
- WhatsApp — confirm the business account still qualifies and reconnect.
- Telegram — verify the bot token in BotFather was not revoked, then paste a fresh token.
- TikTok — confirm connect is available for the workspace; messaging automation is not offered.