Subscription Terms

1. Plans and pricing

ChatlyHQ offers free trial access and paid subscription packages listed on the Pricing page. Features, message allowances, and prices may change; the plan you purchase is the one shown at checkout unless we notify you of a material change before renewal.

2. Free trial

When available, a free trial gives access for 30 calendar days or up to 1,000 messages — whichever comes first. Trial access ends when the period expires or the quota is exhausted. Continuing after a trial requires choosing a paid plan and completing checkout.

3. Billing and renewals

Paid plans are billed in advance for each billing period — monthly or yearly (yearly saves 10%) — through our payment processors (Stripe for cards, PayPal where offered). Unless cancelled, subscriptions renew automatically at the then-current rate for your plan. You are responsible for keeping payment details valid.

4. Message quotas

Each plan includes a monthly (or trial) message send allowance. Sends that exceed your allowance may be blocked until the next cycle or until you upgrade. Quotas apply to automation and broadcast deliveries processed through ChatlyHQ. The Agency plan includes a high monthly allowance; automatic overage billing is not offered today — contact sales if you need more volume.

5. Agency and invited accounts

Agency plan owners may invite clients into sub-accounts. Access for invited clients follows the agency's plan and invite settings. The agency owner is responsible for seats, billing arrangements, and client usage under their account.

6. Cancellation and non-refundable payments

You may cancel a subscription so it does not renew at the end of the current period. Access typically continues until the paid period ends.

All amounts paid to ChatlyHQ are non-refundable. This includes subscription fees, renewals, upgrades, overage charges, and any other payments. Cancellation stops future billing but does not create a right to a refund, credit, or pro-rata return of money already paid.

Chargebacks or payment disputes may result in suspension of access until resolved. Before paying, you must confirm that you have read and approve these Subscription Terms, including that all paid amounts are non-refundable.

7. Service problems and time-lost compensation

If a problem on the ChatlyHQ website or Service interrupts your paid access, we will work to fix it as quickly as reasonably possible after we learn of the issue.

The only compensation available for such a problem is compensation for time lost because of that specific problem (for example, extending your access or granting an equivalent service credit for the verified downtime). Paid fees are not refunded. No other damages — including lost profits, lost campaigns, or consequential losses — are provided under these Subscription Terms.

8. Suspension

We may suspend or limit access for failed payments, quota abuse, or violations of the Terms of Use or Meta Platform policies. Restoring access may require updating payment methods or resolving the underlying issue.

9. Contact

Billing and subscription questions: support@chatlyhq.com