Terms of Use

1. Agreement

By creating an account, accepting an invite, connecting a Facebook Page, or otherwise using ChatlyHQ, you agree to these Terms. If you use ChatlyHQ on behalf of a company, you represent that you can bind that company.

2. The service

ChatlyHQ is a software tool to automate and operate Facebook Messenger experiences for Pages you connect—including welcome flows, keyword replies, broadcasts, contact sync, and related analytics. Features may change as we ship improvements or as Meta Platform rules and APIs change. We do not guarantee uninterrupted availability of Meta APIs.

3. Accounts, agencies, and authority

• You may only connect Facebook Pages you are authorized to manage.
• You are responsible for all activity in your workspace, including invited agency clients and staff.
• Agency owners must keep client workspaces separated and must not misuse another client's audiences or content.
• You must revoke access promptly when someone should no longer operate a Page or workspace.

4. Facebook & Meta Platform compliance

Messaging features depend on Meta products. You must follow Meta Platform Terms, Developer Policies, Messenger Platform Policy, and Community Standards. Without limiting those rules, you agree not to use ChatlyHQ to:

• Send spam, unsolicited bulk messages, or deceptive content.
• Ignore the 24-hour messaging window or misuse message tags.
• Scrape, resell, or misuse Messenger subscriber lists.
• Bypass Meta rate limits, blocks, or app-review requirements.
• Impersonate a business or obtain Page tokens without authorization.

If Meta restricts an app, Page, or token—or if your use creates Platform risk—we may suspend affected features or accounts. You remain responsible for how your Page communicates with end users.

5. Plans, billing, and non-refundable payments

Free and paid plan limits (Pages, subscribers, broadcasts, and similar quotas) are described on Pricing and in the Subscription Terms. Paid plans renew according to the term you select unless canceled before the renewal date.

All amounts paid to ChatlyHQ — including subscriptions, renewals, upgrades, overage fees, and any other charges — are final and non-refundable. Canceling a plan stops future renewals but does not entitle you to a refund, credit, or pro-rata return of fees already paid for the current or prior billing period.

We may throttle or pause features that threaten system stability or violate plan limits. Abuse of free tiers (for example automated account farming) may result in suspension.

6. Acceptable use and your sole responsibility

You may not reverse engineer the service except as allowed by law, probe or attack our infrastructure, overload APIs, or use ChatlyHQ for unlawful, harmful, or fraudulent activity. You may not resell access to ChatlyHQ as a white-label product without a separate written agreement.

You alone are solely responsible for how you use ChatlyHQ and for any content, messages, campaigns, automations, or configurations you create or send. ChatlyHQ, its owners, and operators are not responsible for any misuse of the Service, or for any violation of the laws, regulations, or orders of any country, state, court, or authority anywhere in the world arising from your use of the Service. You must ensure your use complies with all applicable laws in every jurisdiction where you operate or where your messages are received.

7. Intellectual property

ChatlyHQ software, UI, logos, and documentation remain our property or that of our licensors. You keep ownership of content and message copy you create. You grant us a limited license to host and process that content only to operate the service for you.

8. Service problems, remediation, and liability

If the ChatlyHQ website or Service experiences a technical problem, outage, or defect attributable to our systems, we will work to diagnose and resolve it as quickly as reasonably possible after we become aware of the issue.

The only compensation ChatlyHQ may provide for such a problem is compensation for time lost because of that specific problem (for example, a time-based extension of access or equivalent service credit for the duration of the verified disruption). No other damages, refunds of paid fees, lost profits, lost messages, lost business, or consequential losses are owed unless mandatory law requires otherwise.

THE SERVICE IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR MESSAGE DELIVERY FAILURES CAUSED BY META, CARRIERS, NETWORK ISSUES, YOUR CONFIGURATION, OR YOUR MISUSE. EXCEPT FOR ANY LIMITED TIME-LOST COMPENSATION DESCRIBED ABOVE, OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID TO US IN THE THREE MONTHS BEFORE THE CLAIM.

9. Pre-launch and beta period

Before ChatlyHQ's official launch, the Service may be offered in a public or private beta / pre-launch period (including when labeled BETA). During this period you may — or may not — encounter technical problems, bugs, incomplete features, outages, incorrect displays, or other errors.

You alone are solely responsible for your decision to use the Service during the pre-launch / beta period and for any consequences of that use. By continuing to use ChatlyHQ during this period you accept those risks. The separate Beta Policy applies in addition to these Terms.

10. Suspension and termination

You may stop using ChatlyHQ at any time and request workspace closure. We may suspend or terminate access for breach of these Terms, non-payment, Meta Platform risk, or illegal use. Sections that by nature should survive (including ownership, liability limits, non-refundable payments, and Platform compliance) remain in effect after termination.

11. Changes to these Terms

We may update these Terms by posting a new version with a revised "Last updated" date. Continued use after material changes means you accept the updated Terms. If you disagree, stop using the service and disconnect your Pages.

12. Governing law

These Terms are governed by the laws applicable to the operator of ChatlyHQ, without regard to conflict-of-law rules. Courts in that jurisdiction have exclusive venue, except where mandatory consumer protections require otherwise.

13. Contact

Product and legal questions: support@chatlyhq.com